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Refund Policy

ToySafe (“ToysSafe,” “we,” “our,” or “us”) designs and manufactures specialized sanitation equipment intended for professional and informed use. As such, all sales are final.


Please review this policy carefully before purchasing.

All Sales Are Final

ToySafe does not offer refunds, returns, or exchanges for:

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  • Buyer’s remorse

  • Change of mind

  • Incorrect product selection

  • Dissatisfaction with size, capacity, or fit

  • Products that are unused but opened

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Once an order is placed and processed, it cannot be canceled or refunded.

No Refunds on SaniChest Products

This policy applies to all ToyVault models, including:

  • TV-40

  • TV-80

  • TV-200

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Due to the nature of sanitation equipment, returned units cannot be resold or redistributed.

Warranty in Place of Refunds

While refunds are not offered, ToyVault stands behind its products through our One-Year Limited Warranty, which covers defects in materials and workmanship under normal, intended use.
If your product experiences a covered defect:

  • It may be repaired or replaced in accordance with the Warranty Policy

  • Refunds are not guaranteed and are issued only at ToySafe’s discretion where required by law

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Please refer to our Warranty Policy for full details.

Damaged or Defective on Arrival

If your product arrives damaged or defective:

  • You must notify ToySafe within a reasonable time after delivery

  • Documentation (photos/video) may be required

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Eligible issues will be addressed under the Warranty Policy, not through refunds for buyer’s remorse or preference-based reasons.

Purchases Through Authorized Sellers

If you purchased a ToySafe product through an authorized distributor or retailer, their return or refund policies may apply. ToySafe is not responsible for third-party seller policies.

Acceptance of Policy

By completing a purchase you acknowledge and agree that:

  • You have reviewed product specifications and suitability

  • You understand that no refunds are offered

  • Warranty coverage is the sole remedy for covered issues

Contact Information

For questions regarding this policy or warranty support, please contact:

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Toysafe.
📧 Email: sales@toysafe.com
🌐 Website: www.toysafe.com

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